Pay Grade/Pay Range:  Minimum: $16.63 - Midpoint: $19.95 (Hourly N3)

Department/Organization: 208444 - UMC OB/GYN

Normal Work Schedule: Monday - Friday, 8:00am to 5:00pm; occasional evening/weekend hours as needed

Job Summary: The Medical Receptionist II performs a variety of functions supporting the operational coordination of the clinic. Creates and promotes a friendly, welcoming, and well-organized office to deliver excellent customer service. Facilitates the patient’s flow through facilities.

Additional Department Summary: Performs specialized administrative clinical services for an assigned unit, including referral processes, prior authorizations, related medical billing and compliance requirements, and a variety of other related functions. Supports the operational coordination of the clinic, with an emphasis on creating a friendly, welcoming, and well-organized office to deliver excellent customer service via tele-medicine and in person operations, and facilitates patient flow through facilities.

Ensures proper workflow of the assigned clinic(s) by following applicable protocols and guidelines. Responsible for maintaining information flow in the referral, prior authorization, and other front office processes for internal and extended patient care to pharmacies, outside specialists, outpatient facilities and third-party payors. Maintains detailed documentation and tracks the process through completion. Understands and embraces the importance of operating an effective friendly, welcoming, and well-organized academic ambulatory physician practice program, and supports a strong culture of integrity and responsibility in the role and on the team. Works with providers and other clinical and administrative personnel within the department and across other departments of the organization to ensure operations are effective, patient-centered, and customer-oriented.

Required Minimum Qualifications: High school diploma or GED and two (2) years of medical reception or medical administrative assistance experience; OR associate’s degree.

Additional Required Department Minimum Qualifications: Previous experience with electronic health record systems.

Skills and Knowledge: Ability to cope with stressful conditions. Ability to demonstrate tact, versatility, and adaptability. Ability to demonstrate a high degree of self-motivation and directional initiative. Working knowledge of data entry and Microsoft Office. Skill in exercising initiative, judgment, problem-solving, and decision-making. Skill in organizing work to achieve clinic goals and objectives.

Excellent communication public relations, customer service and telephone etiquette skills. Ability to multi-task in a fast-paced work environment. Punctuality and reliability are paramount.

Ability to exercise utmost discretion, diplomacy, and tact in patient/staff interactions. Willingness to learn and consistently deliver patient-centered high-quality customer-friendly service. Maintains strict confidentiality of protected health information and the requirement to follow HIPPA regulations at all times.

Preferred Qualifications: Previous work experience in a medical office practice. Familiarity with local and statewide specialists and patient care services; demonstrated expertise in referral processes with various 3rd party providers and experience with Nextgen electronic medical record systems.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.