Pay Grade/Pay Range:  56 Hourly (non-exempt) - Minimum - $ 14.49 Midpoint - $ 21.15

Department/Organization: 505171 - Supply Store - Ferguson

Normal Work Schedule: Monday-Friday 8:00am to 5:00pm, some weekends & extended hrs.

Job Summary: Under general supervision, the IT Technician III performs a variety of standard and non-standard specialized or technical IT support services following established procedures. Knows and applies fundamental IT concepts, practices and procedures, including hardware, software and networks, as well as troubleshooting and documentation. Some evaluation, originality or ingenuity is required.

Additional Department Summary: Provides technical support and repair service support for customers' computer related issues and provides customer service for the Apple Campus Store and computer department at the University Supply Store. Assists with ordering and stocking of Apple systems and other computer-related merchandise from various vendors. Assists with training and supervising others in the Apple Campus Store and University Supply Store's computer department.
This position will assist with overseeing the store's systems and remote activities such as book buybacks, Quad sales, and any activity requiring access to the store's network and servers. This position will assist with all technical issues involving both hardware and software. Duties to include on-call after work hours and on weekends. The position will also include a phone stipend. Must be able to learn the WinPrism system as well as have ability/experience to become an Apple Certified Macintosh Technician (ACMT) and the store will provide tools to accomplish.

Required Minimum Qualifications: High school diploma and three (3) years of IT experience, OR Associate's degree or higher and some IT experience. Knowledge of basic programming, networking, or system skills. May require intermediate level training or certification. Student or Graduate Assistant, Intern, or student oriented experience will be considered. To be considered student experience, it must be detailed in the employment section on the application.

Additional Required Department Minimum Qualifications: High school diploma, GED, or higher and three (3) years of IT experience, to include some experience in providing computer technical support and/or sales of computers and supporting software.

Skills and Knowledge: Must have advanced computer skills. Must possess demonstrated excellent customer service skills.

Preferred Qualifications: A minimum of a two year degree in a computer-related or other relevant technical field with one year of relevant computer related work experience. Prefer applicant have Apple Certified Macintosh Technician certification (ACMT) if not, as part of the position must become an ACMT.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster