Pay Grade/Pay Range: 59 Monthly (exempt): - Minimum - $ 47590.44 Midpoint - $ 68993.64
Department/Organization: 219101 - University Libraries
Normal Work Schedule: Monday - Friday 8:00am to 4:45pm
Job Summary: The IT Technical Specialist IV performs advanced IT activities for specialized, complex and/or functional areas requiring the expert knowledge and professional application of IT principles, practices and techniques in accordance with industry standards and university policy. Requires a great amount of evaluation, originality or ingenuity. May be responsible for training, assisting or supervising lower level IT personnel and other staff. May lead projects and cross-functional activities.
Additional Department Summary: The position reports to the Director of Library Technology and manages the Area Computing Services unit. The unit comprises of 2 - 3 fulltime technology staff and 5 student employees. The department is responsible for the operation and support of over 1,300 computers, managing 150 software applications, and providing helpdesk support for faculty, staff, and students in the 5-branch system.
Management responsibilities include supervising, developing, planning, and managing the tasks, projects, and priorities for employees, providing any guidance or assistance to ensure that assignments are completed successfully. The position is also responsible for providing short, intermediate, and long-range technology planning for desktop, network, and software installations, upgrades, and maintenance of managed technology. Develop measures to assess the unit’s activities and provide regular reports. The position will support work for FOLIO and other needs of the University Libraries as directed by the Director of Library Technology.
The employee is also responsible for the system administration of the MacOS, iOS, tvOS academic labs, and administrative Apple devices. This includes managing computer hardware, designing custom operating system images, and providing advanced system support. The employee is responsible for creating and managing global MacOS, iOS, tvOS device policies and configuration profiles for managed Apple systems. The employee will also provide technical guidance for the utilization of the JAMF Pro platform to the Sanford Media Center.
The incumbent is also responsible for providing server administration for the department’s on-premise JAMF Pro Mobile Device Management server. Management activities include keeping the server operational, applying required security patches, and upgrading the JAMF Pro platform to the latest version. The position is responsible for managing the software lifecycle for MacOS, iOS, tvOS, and library makerspace environments. This includes selecting, packaging, application installation automation, and troubleshooting complex system issues for managed applications.
The employee is responsible for creating, testing, and maintaining advanced computer scripts. This activity assists the department in automating system administration tasks in the Windows and Mac environments. The scripting languages include Perl, Python, PowerShell, Bash, Batch, and Windows Script Host.
The position also manages the technology in the library makerspace environment, including 3D printers, Oculus Rift virtual reality stations, and portable 3D scanners. This includes hardware life-cycle management, system design, integration, maintenance, troubleshooting complex system issues, and user training.
Required Department Minimum Qualifications: Master's degree and one (1) year of IT experience; OR Bachelor's degree and three (3) years of IT experience; OR Associate’s degree and five (5) years of IT experience; OR High School Diploma or GED and seven (7) years of IT experience. Must include experience managing Apple systems utilizing a mobile device management platform, experience in using scripting languages to create automation scripts, and supervisory experience. Knowledge of advanced programming, networking, system, multimedia, instructional or security technology skills or knowledge of project management methods and applications. May require advanced level training or certification.
Skills and Knowledge: A successful candidate exhibits emotional intelligence, interpersonal skills, mentoring ability, problem solving and decision-making skills, and ability to delegate tasks. Demonstrated experience managing Apple systems utilizing a mobile device management platform. Experience in troubleshooting complex system issues for the Apple ecosystem. Applied experience creating, modifying, and maintaining scripts used in computer administration tasks for Mac and/or Windows environments. Demonstrated experience creating complex customized operating system images and software install packages for the Apple environment. The successful applicant must have excellent technical, interpersonal, written, and oral communication skills; must be self-motivated; must have a strong customer service orientation; and must have the ability to work in a fast-paced, highly collaborative environment. The position requires a great amount of evaluation, originality, or ingenuity in supporting the diverse technology environments.
Preferred Qualifications: Demonstrated experience utilizing JAMF Pro, 2+ years; applied knowledge using Apple Automated Device Enrollment. 3-5 years of experience managing technology personnel and projects in a highly collaborative team environment. 1 – 3 years’ experience managing Apple systems utilizing a mobile device management platform. Involvement working in the non-profit, public, or higher-education sector. Familiarity with Windows server operating systems and server management. Experience in supporting 3D printers or virtual reality technology. Passion for technology and leveraging it to help society.
Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster
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The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants to and employees of this institution are protected under Federal law from discrimination on several bases.
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